Carolina Smart Plumbing Home Care Club Membership Agreement
Effective Date: September 22, 2026
1. Membership and Term
The Carolina Smart Plumbing Home Care Club (“Membership”) is offered by Carolina Smart Plumbing LLC (“Company”) to residential customers (“Member”). Membership applies to one residential service address identified at the time of enrollment.Membership is valid for twelve (12) months beginning on the date payment is received. The membership fee is $99.00 for the twelve-month term. Membership does not automatically renew. A new membership term begins only after the Member elects to renew and submits payment for the new term.
2. Member Benefits
During an active membership term, the Member is eligible for the following benefits at the enrolled service address:• One Annual Plumbing System Check per membership year.
• Priority scheduling, subject to technician availability.
• Standard service call fee waived when a recommended repair is approved and completed during the same service visit.
• 10% discount on labor for qualifying standard residential plumbing repairs, up to a maximum discount of $150 per service visit.
• Water pressure check.
• Visual inspection of accessible water heater components.
• Visual and functional check of accessible faucets, toilets, plumbing fixtures, and shutoff valves.
• Visual inspection for readily accessible plumbing leaks or visible signs of plumbing concerns.3. Annual Plumbing System Check
The Annual Plumbing System Check is a visual and functional evaluation of readily accessible plumbing components. It is intended to help identify visible or readily apparent plumbing concerns.The Annual Plumbing System Check is not a municipal or code inspection, home inspection, certification, warranty, or guarantee that the plumbing system is free from defects. Concealed piping, inaccessible areas, underground piping, sewer lines, and components requiring destructive access are not included unless separately agreed upon in writing.
4. Discounts and Exclusions
Membership discounts apply only to qualifying labor performed by Carolina Smart Plumbing LLC and may not be combined with other discounts, coupons, promotions, or previously quoted pricing unless expressly approved by the Company.Membership discounts do not apply to materials, fixtures, equipment, permit fees, inspection fees, subcontracted services, new construction, remodeling projects, whole-home repiping, sewer replacement, major plumbing installations, commercial work, previously quoted projects, or emergency/after-hours premiums unless specifically stated otherwise in writing.
5. Priority Scheduling
Active Members receive scheduling priority over non-members when reasonably available. Priority scheduling does not guarantee same-day service, emergency service, after-hours availability, or a specific arrival time. Service availability may be affected by workload, weather, emergencies, parts availability, holidays, and other circumstances beyond the Company’s reasonable control.6. Service Address
Membership benefits apply only to the residential property enrolled in the Membership. A separate membership is required for each additional property. Membership benefits may not be transferred to another property without prior written approval from Carolina Smart Plumbing LLC.7. Cancellation and Refunds
A Member may request cancellation of the Membership at any time. The membership fee is fully refundable within thirty (30) days of enrollment only if no Membership benefit has been used.Once any monetary or service Membership benefit has been used, including an Annual Plumbing System Check, member discount, or waived service call fee, the membership fee is non-refundable.
8. Repairs and Additional Work
Membership does not include the cost of repairs, replacement parts, fixtures, equipment, materials, permits, or other plumbing services except where specifically stated in these Terms. Any recommended repair or additional work will be quoted separately and requires the Member’s authorization before work is performed.9. No Insurance or Home Warranty
The Home Care Club is a plumbing maintenance membership program. It is not an insurance policy, home warranty, or service contract that guarantees future repairs. Membership does not guarantee against plumbing failures, leaks, water damage, sewer backups, equipment failure, or other property damage.
10. Property Access
The Member is responsible for providing safe and reasonable access to plumbing fixtures and equipment being inspected or serviced. Carolina Smart Plumbing LLC is not required to move personal property, remove finished surfaces, open walls, excavate, or access unsafe or inaccessible areas as part of the Annual Plumbing System Check.11. Changes to Membership Program
Carolina Smart Plumbing LLC may modify pricing, benefits, or terms for future membership periods. Any such changes will not reduce the stated benefits of an already-paid active membership term unless required by law or mutually agreed upon with the Member.12. Electronic Acceptance
By purchasing the Membership, electronically accepting these Terms, or checking the applicable agreement box during enrollment, the Member acknowledges that the Member has reviewed and agrees to this Membership Agreement.13. Contact Information
Carolina Smart Plumbing LLC
Charlotte, North Carolina
Phone: (704) 496-3015
Website: carolinasmartplumbing.comLast Updated: September 22, 2026